※ All presale tickets in English booking page should be picked up at ticket booth on the show day.
※ Only CREDIT CARD is accepted for the payment. (Except for The China Union Pay card)
※ If you try to purchase the ticket with MAC and Chrome, purchasing system can be unstable.
Please try with Windows and IE.
- How to cancel my ticket
- - Please confirm 'My Ticket→Click →Purchase/Refund. And click "Cancellation" button
- Cancellation Policy
- > Cancellation Deadline
1. (Show on Tue~Sat) available till 5 pm prior to show day to cancel
2. (Show on Sun/Mon) available till 11am on Sat. to cancel
3. (Show on hollidays/the day after hollidays)
- (Show on the day after hollidays) same as above #1,#2
- Not availble to cancel on hollidays
* After the due has passed, no cancellation/change/refund
> Cancellation Fee
1. No Cancellation Fee is available in 7 days from purchase date.
2. 8 days from purchase date
- ~ until 10 days before showday : Musical, Concert, Classic, Ballet 4,000won per 1 ticket / others 2,000 won per 1 ticket (But, 10% of paid amount)
- 9 days before showday ~ 7 days before showday : 10% of paid amount
- 6 days before showday ~ 3 days before showday : 20% of paid amount
- 2 days before showday ~ 1 day before showday : 30% of paid amount
* No.2 policy will first be applied.
- · Booking fee can be refund until 23:59 on the day of the purchasing, Otherwise impossible.
- · Delivery charge won't be refund for ticket that delivered or returned.
- · Each different show has different cancellation policy. Please check the policy for relevant show.
- Refund Policy
- 1. Credit Card
- After 4~5 days(businees days) of purchase, credit card approval will be cancelled.
- Only Purchased card is available for re-appovement of cancellation and booking fee
- If your order is unpaid, approval details and purchase cancellation are available
If you cancel orders after payment with card charge, it will be deducted next month
- If you cancel orders after payment, it takes three to seven(3~7) days
- Refund date is depend on credit card company's policy. please call credit card company for more details.
- 2. Bank Transfer
- Please enter bank account number and bank name for refunds.
- Refund takes five to seven(5~7) days after cancellation(except for cancellation fee & booking fee)