YES24 TICKET

S♡NE - ACE membership code

subtitle: :
Genre: : [-]
Date: : all-time
Venue: : -
Age Limit: : -
Show inquiry: : global_yesticket@yes24.com
Time: : -

Ticket Price

※ Please make sure you are signed up and logged in prior to the purchase.
※ Credit card(Except for American Express cards issued outside of Republic of Korea and China Union Pay cards) and PayPal is available for payment.
※ Please note that some of payment methods may not be able to use when you place your order.

※ If you have paid by PayPal, modify the delivery information is impossible.

[NOTICE] 2020 소녀시대 OFFICIAL FANCLUB KIT Delivery Start

Hello.

This is SM FANCLUB Manager.

2020 소녀시대 OFFICIAL FANCLUB KIT will be delivered sequentially from September 9th (Wed) according to the order of ACE membership registration.

At the same time as the delivery process, individual delivery information will be provided through YES24. Please note that the delivery period and the time of receipt by the member may be different depending on the delivery region and the condition of the delivery company.

If you have any inquiries related to 2020 소녀시대 OFFICIAL FANCLUB KIT, inquiries related to delivery can only be answered through YES24 and the other OFFICIAL FANCLUB KIT inquiries can be answered through Lysn, so please check the precautions below beforehand when inquiring and contact each of the following inquiries.

[ Precautions of 2020 SM ARTIST OFFICIAL FANCLUB KIT Inquiry ]

1) Inquiries about the internal components of OFFICIAL FANCLUB KIT can only be made through Lysn.

2) The OFFICIAL FANCLUB KIT package box and thick paper card are for product protection, and may be distorted during shipping, which is not eligible for exchange.

3) Among the components of the OFFICIAL FANCLUB KIT, plastic and metal items such as FANCLUB Membership cards, Artist cards, and Badges may cause scratches due to the nature of the material and are not subject to exchange.

* Before removing the wrapping, please take a video that allows to check the entire components in full condition at the time of receipt of the KIT, in order to check defects and omissions of OFFICIAL FANCLUB KIT components accurately. Then responses to exchanges and receipt of missing items can be promptly processed.

Also, please take a video that can check the name of the FANCLUB Membership card attached to the outside for member identification.

[ Inquiries about OFFICIAL FANCLUB KIT Delivery ] - YES24 Service Center

▶ Domestic resident : After log-in YES24 ID, 1:1 Inquiry (http://www.yes24.com/Mall/Help/Main)

Foreign resident : global_yesticket@yes24.com Email inquiry

[ Inquiries about OFFICIAL FANCLUB KIT ] - Lysn Service Center

▶ help@lysn.com Email inquiry

- You have to attach the unboxing video of the OFFICIAL FANCLUB KIT and 16-digit FANCLUB Membership number requisitely.

We ask for your understanding in advance as it is difficult to respond to customer service inquiries in real time.

Thank you.

How to cancel my ticket

- Please confirm 'My Ticket→Click →Purchase/Refund. And click "Cancellation" button
Cancellation Policy
- > Cancellation Deadline
  1. (Show on Tue~Sat) available till 5 pm prior to show day to cancel
  2. (Show on Sun/Mon) available till 11am on Sat. to cancel
  3. (Show on hollidays/the day after hollidays)
     - (Show on the day after hollidays) same as above #1,#2
     - Not availble to cancel on hollidays
     * After the due has passed, no cancellation/change/refund
  
  > Cancellation Fee
  1. No Cancellation Fee is available in 7 days from purchase date.
  2. 8 days from purchase date
     - ~ until 10 days before showday : Musical, Concert, Classic, Ballet 4,000won per 1 ticket / others 2,000 won per 1 ticket (But, 10% of paid amount)
     - 9 days before showday ~ 7 days before showday : 10% of paid amount
     - 6 days before showday ~ 3 days before showday : 20% of paid amount
     - 2 days before showday ~ 1 day before showday : 30% of paid amount
  
  * No.2 policy will first be applied.
  * If your cancellation is in within ten days from event day even if it is in within 7 days after booking, cancellation fee will be charged.
  1. · Booking fee can be refund until 23:59 on the day of the purchasing, Otherwise impossible.
  2. · Delivery charge won't be refund for ticket that delivered or returned.
  3. · Each different show has different cancellation policy. Please check the policy for relevant show.
Refund Policy
- 1. Credit Card
  - After 4~5 days(businees days) of purchase, credit card approval will be cancelled.
  - Cancellation fees and booking fees can be charged depending on the time of cancellation, and refunds will be made except for the fees.
  - If you have already received the ticket, the delivery fee is non-refundable.
  - If your order is unpaid, approval details and purchase cancellation are available
  If you cancel orders after payment with card charge, it will be deducted next month
  - If you cancel orders after payment, it takes three to seven(3~7) days
  - Refund date is depend on credit card company's policy. please call credit card company for more details.
- 2. PayPal
  - All refunds will be sent back to the payment method of your original payment.
  - If you paid by Credit of Debit card, your refund will go to your card within 30 days.
  - If you paid by PayPal Cash or Bank transfer, your refund will go back to the PayPal balance within 5 business days.
  - Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate ( including a currency conversion spread ) on the date of the refund will apply.
  Therefore, due to changes in fees and exchange rates, you may not be able to receive the full amount of the original payment.(10 cents for PayPal payment fee is not refundable even if the reservation is canceled.)
  - If you need further information, please contact PayPal.

Cancellation Policy
> Cancellation Policy
1. · The validity period of the ACE membership code is 30 days from the date of issue.(ex. When you issued ACE membership code on 12/1,
  the validity period is until 12/31)
2. · If the ACE membership code expires, you can’t use it. You can only get a refund if you cancel it directly on MY PAGE.
3. · For changing to ACE membership, you have to register issued ACE membership code at Lysn.
4. · Before the completion of registration and certification procedure of ‘ACE membership code’ for conversion to ‘ACE membership’ in ‘Lysn’,
  Cancellation of purchase of ‘ACE membership code’ is possible according to the reimbursement policy of YES24, without any separate cancellation fee.
5. · After registration and certification process is completed in ‘Lysn’ (completion of conversion to ‘ACE member’), certain amount of penalty will be incurred,
  and the remaining amount will be calculated and refunded in proportion to the remaining 'ACE membership’ validity period.
6. · When the cancellation fee (refund fee) has been occurred, only in the case that you pay the refund fee first you can cancel the purchase of
  ACE membership code.
7. · If you receive the ‘Membership card and Welcome kit', the shipping fee won't be refunded.
8. · To proceed on reimbursement process, the buyer of the‘ACE membership code’ must also maintain his/her YES24’s membership during the period of
  ‘ACE member’ status from time of purchasing ‘ACE membership code’.
9. · Full reimbursement will be unavailable from time when any of the benefits for “ACE members’ such as preemption for the artist’s concert, paid fan meeting, etc. is already provided or the Welcome Kit and membership card production is already started.
Refund Policy
> Credit Card
1. · After 4~5 days(business days) of purchase, credit card approval will be cancelled.
2. · If your order is unpaid, approval details and purchase cancellation are available. If you cancel orders after payment with card charge,
  it will be deducted next month
3. · If you cancel orders after payment, it takes three to seven(3~7) days
4. · Refund date is depend on credit card company's policy. please call credit card company for more details.