YES24 TICKET

TWICE WORLD TOUR TWICELIGHTS in Seoul ‘FINALE’

subtitle: :
Genre: : [Live Concert]
Date: : Mar 07-08, 2020
Venue: : KSPO DOME
Age Limit: : 7 years and over
Show inquiry: : global_yesticket@yes24.com
Time: : --

Ticket Price

※ Please make sure you are signed up and logged in prior to the purchase.
※ Credit card(Except for American Express cards issued outside of Republic of Korea and China Union Pay cards) and PayPal is available for payment.
※ Please note that some of payment methods may not be able to use when you place your order.

※ All tickets in English booking page should be picked up at ticket booth on the show day.

※ Only CREDIT CARD is accepted for the payment. (Except for The China Union Pay card)

※ If you try to purchase the ticket with MAC and Chrome, purchasing system can be unstable.
Please try with Windows and IE.

TWICE WORLD TOUR TWICELIGHTS in Seoul ‘FINALE’

Measures against COVID-19

Thank you for your interest and support for TWICE WORLD TOUR TWICELIGHTS in Seoul ‘FINALE’.In preparation for TWICE WORLD TOUR TWICELIGHTS in Seoul ‘FINALE’, we plan to take the following measures against COVID-19 so that you can enjoy the concert in a safe and hygienic environment.

▶Body Temperature Measurement

● Thermo-graphic cameras and non-contact thermometers will be set up at each entrance to measure all audience and staff.

● If abnormal temperatures (above average 36.5 degrees) are detected, medical staff will provide closer check-ups and viewing restrictions may take place.

(In this case, tickets will be refunded without cancellation fees. We ask for your understanding for a safe concert environment.)

▶Hygiene

● Hand sanitizers will be installed inside/outside the venue for the audience to use.

● All staff inside/outside the venue will wear masks.

● Staff with direct physical contact will wear masks and gloves to guide the audience.

▶Disinfection

● The inside/outside of the venue will be disinfected and sterilized before the audience enters on both show dates (March 7th ~ 8th).

▶Ticket Cancellation

● Those concerned for their health may cancel tickets without a cancellation fee. However, cancellations must be made before the set cancellation period via the YES24 Customer Service Number (1544-6399). (Please check the cancellation period on the ticket website under reservation/cancellation announcements.)

● The ticket delivery date has changed to February 19th (WED). (*Domestic ticket purchasers only)

- Original delivery date: February 17th (MON)

- Changed delivery date: February 19th (WED)

Notes to the audience:

● Please maintain personal hygiene by wearing a mask and use the hand sterilizer and sanitizers placed inside/outside the venue.

● Please visit the medical areas prepared inside/outside the venue if you have any abnormal symptoms.

● Please refrain from attending the concert if you have visited China within the past 14 days or have symptoms such as a fever, cough, sore throat or respiratory symptoms.

For your safety and enjoyable concert experience, we will continue to provide relevant management until the end of the concert.

Thank you.

※ Ticket Open Notice

▶ FANCLUB PRESALE (*Purchase Limit: 1 ticket per person for each show.)

1) ONCE 3rd CANDY : Monday, January 13, 2020 20:00-23:59 (KST)

2) ONCE 3rd JELLY : Wednesday, January 15, 2020 20:00-23:59 (KST)

- FANCLUB PRESALE is available without extra certification process if you log-in with your YES24 ID, which was used to register TWICE OFFICIAL FANCLUB ‘ONCE’ 3rd Generation on YES24.

▶ GENERAL SALE : Friday, January 17, 2020 20:00~ (KST)

(*Purchase Limit: 2 tickets per person for each show including FANCLUB PRESALE.)

※ Precautions

- To be able to collect and view the concert, please make sure to reserve tickets for yourself under your name only.

- Those who reserve tickets on the global page do not have to make an authorization via mobile or I-PIN to be able to reserve tickets. However, you will only be able to collect your tickets on-site after presenting proper ID.

※ Please take careful care with tickets as stolen, lost and/or damaged tickets will not be reissued under any circumstances and entry to the venue will not be allowed.

How to cancel my ticket

- Please confirm 'My Ticket→Click →Purchase/Refund. And click "Cancellation" button
Cancellation Policy
- > Cancellation Deadline
  1. (Show on Tue~Sat) available till 5 pm prior to show day to cancel
  2. (Show on Sun/Mon) available till 11am on Sat. to cancel
  3. (Show on hollidays/the day after hollidays)
     - (Show on the day after hollidays) same as above #1,#2
     - Not availble to cancel on hollidays
     * After the due has passed, no cancellation/change/refund
  
  > Cancellation Fee
  1. No Cancellation Fee is available in 7 days from purchase date.
  2. 8 days from purchase date
     - ~ until 10 days before showday : Musical, Concert, Classic, Ballet 4,000won per 1 ticket / others 2,000 won per 1 ticket (But, 10% of paid amount)
     - 9 days before showday ~ 7 days before showday : 10% of paid amount
     - 6 days before showday ~ 3 days before showday : 20% of paid amount
     - 2 days before showday ~ 1 day before showday : 30% of paid amount
  
  * No.2 policy will first be applied.
  * If your cancellation is in within ten days from event day even if it is in within 7 days after booking, cancellation fee will be charged.
  1. · Booking fee can be refund until 23:59 on the day of the purchasing, Otherwise impossible.
  2. · Delivery charge won't be refund for ticket that delivered or returned.
  3. · Each different show has different cancellation policy. Please check the policy for relevant show.
Refund Policy
- 1. Credit Card
  - After 4~5 days(businees days) of purchase, credit card approval will be cancelled.
  - Cancellation fees and booking fees can be charged depending on the time of cancellation, and refunds will be made except for the fees.
  - If you have already received the ticket, the delivery fee is non-refundable.
  - If your order is unpaid, approval details and purchase cancellation are available
  If you cancel orders after payment with card charge, it will be deducted next month
  - If you cancel orders after payment, it takes three to seven(3~7) days
  - Refund date is depend on credit card company's policy. please call credit card company for more details.
- 2. PayPal
  - All refunds will be sent back to the payment method of your original payment.
  - If you paid by Credit of Debit card, your refund will go to your card within 30 days.
  - If you paid by PayPal Cash or Bank transfer, your refund will go back to the PayPal balance within 5 business days.
  - Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate ( including a currency conversion spread ) on the date of the refund will apply.
  Therefore, due to changes in fees and exchange rates, you may not be able to receive the full amount of the original payment.(10 cents for PayPal payment fee is not refundable even if the reservation is canceled.)
  - If you need further information, please contact PayPal.

Cancellation Policy
> Cancellation Policy
1. · The validity period of the ACE membership code is 30 days from the date of issue.(ex. When you issued ACE membership code on 12/1,
  the validity period is until 12/31)
2. · If the ACE membership code expires, you can’t use it. You can only get a refund if you cancel it directly on MY PAGE.
3. · For changing to ACE membership, you have to register issued ACE membership code at Lysn.
4. · Before the completion of registration and certification procedure of ‘ACE membership code’ for conversion to ‘ACE membership’ in ‘Lysn’,
  Cancellation of purchase of ‘ACE membership code’ is possible according to the reimbursement policy of YES24, without any separate cancellation fee.
5. · After registration and certification process is completed in ‘Lysn’ (completion of conversion to ‘ACE member’), certain amount of penalty will be incurred,
  and the remaining amount will be calculated and refunded in proportion to the remaining 'ACE membership’ validity period.
6. · When the cancellation fee (refund fee) has been occurred, only in the case that you pay the refund fee first you can cancel the purchase of
  ACE membership code.
7. · If you receive the ‘Membership card and Welcome kit', the shipping fee won't be refunded.
8. · To proceed on reimbursement process, the buyer of the‘ACE membership code’ must also maintain his/her YES24’s membership during the period of
  ‘ACE member’ status from time of purchasing ‘ACE membership code’.
9. · Full reimbursement will be unavailable from time when any of the benefits for “ACE members’ such as preemption for the artist’s concert, paid fan meeting, etc. is already provided or the Welcome Kit and membership card production is already started.
Refund Policy
> Credit Card
1. · After 4~5 days(business days) of purchase, credit card approval will be cancelled.
2. · If your order is unpaid, approval details and purchase cancellation are available. If you cancel orders after payment with card charge,
  it will be deducted next month
3. · If you cancel orders after payment, it takes three to seven(3~7) days
4. · Refund date is depend on credit card company's policy. please call credit card company for more details.