YES24 TICKET

2022 ATEEZ WORLD TOUR [THE FELLOWSHIP : BEGINNING OF THE END] IN SEOUL

subtitle: :
Genre: : [Live Concert]
Date: : Jan 7 - 9, 2022
Venue: : Olympic Park Olympic Hall
Age Limit: : 7 years and over
Show inquiry: : global_yesticket@yes24.com
Time: : -

Ticket Price

※ Please make sure you are signed up and logged in prior to the purchase.
※ Credit card(Except for American Express cards issued outside of Republic of Korea and China Union Pay cards) and PayPal is available for payment.
※ Please note that some of payment methods may not be able to use when you place your order.

※ Purchasers will be automatically considered to be well-informed of all the policy and regulation when purchasing tickets. Policy and regulation may change according to situations. Please read all the instructions and announcements thoroughly before purchasing to avoid any disadvantages.

※ We advise all purchasers to be well-informed of COVID-19 Concert Attendance Policy before purchasing tickets.

[Change of Show Time]

Due to the toughened curfew reimposed by the government recently, show time for Jan. 7th (Fri) will change as follows.

We ask of your understanding and cooperation in following the measures as our only intention is to ensure the safety of all attendees.

※ Changed Show Time: Jan. 7th (Fri) 7:30PM changed to 6:30PM

- Please disregard the show time printed on the front side of the ticket, as it was printed before the new regulation was announced.

- Those who wish to cancel/refund their tickets due to the change of show time, please contact YES24 Ticket Customer Center by Dec. 23rd, 2021 (Thurs) 5PM (KST). (No cancelation fee)

- Cancelation/Refund must be proceeded through YES24 Ticket Customer Center to avoid cancelation fee. Otherwise, cancelation fee may be applied.

- Those who have purchased through Global Page, please contact through global_yesticket@yes24.com, or 1:1 Consultation. In case of using 1:1 Consultation service, please select ‘Order’ for Help Topics.

- Due to an increased number of inquiries followed by the Special Quarantine Measures, it may take longer than usual to receive a response.

- YES24 Ticket Customer Center e-mail : global_yesticket@yes24.com

※ This concert requires a mandatory of Quarantine Pass(Proof of vaccination/Proof of negative test result) for all attendees according to Special Quarantine Measures by the government.

- In order to attend the concert, you must present either a proof of vaccination, or a negative test result of COVID-19 by PCR test.

- All unvaccinated attendees (ages under 18, recovered, etc.) must present a negative test result of COVID-19 by PCR test.

We ask of your cooperation with the following measures to ensure the safety of all attendees.

- Those who are not fully vaccinated, have not tested negative of COVID-19, or have not prepared required documents will not be allowed to attend the concert.

We advise you to make sure your documents are in its valid period to avoid disadvantages.

- It is the purchaser’s sole responsibility for any disadvantages caused by the purchaser’s misunderstanding of the policy and instruction, and there will not be any refund, or change of tickets.

※ ID check will be conducted when entering the venue on each day of the show.

- Name of the purchaser must match with the actual attendee during ID check. Otherwise, entry will not be permitted and there will be no cancelation, or refund at any reason. Please make sure to bring your ID in physical form.

- Please refer to ‘What are accepted forms of identification?’ in details below.

- For more information, please refer to details below.

※ Quarantine and ID check will be conducted in a separate booth outside the venue 3 hours prior to the start of the show.

It is mandatory for all attendees to submit entry logs, quarantine pass (proof of vaccination or negative test result), ID, and tickets.

Entry may take longer than scheduled, and there will not be any cancelation or refund of tickets in case of delayed entry at attendee’s own fault of late arrival. So, we advise you to arrive at the venue with ample time to avoid any disadvantages.

[Attendees under the age of 14]

Attendees under the age of 14 who are not accompanied by their legal guardian must receive and present a written consent form by his/her legal guardian and submit entry logs when entering.

In case of failing to present required documents or to receive consent, he/she will not be allowed to attend the concert.

※ This concert provides card tickets that support ‘tap and go’ service instead of paper tickets to prevent theft, forgery, or falsification of tickets.

The card ticket includes an NFC chip that stores purchaser’s information. Attendees are to tap their tickets on reading machines when entering the venue.

※ Please keep in mind that tickets will not be reissued/canceled/refunded in any case such as loss, damage, or theft. So, please take extra caution of your tickets.

[Will Call Tickets]

- In case of collecting will call tickets on the day of the show, you must present both of your physical form of ID and purchase confirmation.

- Information on the purchase confirmation must match with the information on your ID in order to collect your tickets.

※ Inquiries for accessible seats, please contact YES24 Ticket Customer Center (global_yesticket@yes24.com)

How to cancel my ticket

- Please confirm 'My Ticket→Click →Purchase/Refund. And click "Cancellation" button
Cancellation Policy
- > Cancellation Deadline
  1. (Show on Tue~Sat) available till 5 pm prior to show day to cancel
  2. (Show on Sun/Mon) available till 11am on Sat. to cancel
  3. (Show on hollidays/the day after hollidays)
     - (Show on the day after hollidays) same as above #1,#2
     - Not availble to cancel on hollidays
     * After the due has passed, no cancellation/change/refund
  
  > Cancellation Fee
  1. No Cancellation Fee is available in 7 days from purchase date.
  2. 8 days from purchase date
     - ~ until 10 days before showday : Musical, Concert, Classic, Ballet 4,000won per 1 ticket / others 2,000 won per 1 ticket (But, 10% of paid amount)
     - 9 days before showday ~ 7 days before showday : 10% of paid amount
     - 6 days before showday ~ 3 days before showday : 20% of paid amount
     - 2 days before showday ~ 1 day before showday : 30% of paid amount
  
  * No.2 policy will first be applied.
  * If your cancellation is in within ten days from event day even if it is in within 7 days after booking, cancellation fee will be charged.
  1. · Booking fee can be refund until 23:59 on the day of the purchasing, Otherwise impossible.
  2. · Delivery charge won't be refund for ticket that delivered or returned.
  3. · Each different show has different cancellation policy. Please check the policy for relevant show.
Refund Policy
- 1. Credit Card
  - After 4~5 days(businees days) of purchase, credit card approval will be cancelled.
  - Cancellation fees and booking fees can be charged depending on the time of cancellation, and refunds will be made except for the fees.
  - If you have already received the ticket, the delivery fee is non-refundable.
  - If your order is unpaid, approval details and purchase cancellation are available
  If you cancel orders after payment with card charge, it will be deducted next month
  - If you cancel orders after payment, it takes three to seven(3~7) days
  - Refund date is depend on credit card company's policy. please call credit card company for more details.
- 2. PayPal
  - All refunds will be sent back to the payment method of your original payment.
  - If you paid by Credit of Debit card, your refund will go to your card within 30 days.
  - If you paid by PayPal Cash or Bank transfer, your refund will go back to the PayPal balance within 5 business days.
  - Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate ( including a currency conversion spread ) on the date of the refund will apply.
  Therefore, due to changes in fees and exchange rates, you may not be able to receive the full amount of the original payment.(10 cents for PayPal payment fee is not refundable even if the reservation is canceled.)
  - If you need further information, please contact PayPal.

Cancellation Policy
> Cancellation Policy
1. · The validity period of the ACE membership code is 30 days from the date of issue.(ex. When you issued ACE membership code on 12/1,
  the validity period is until 12/31)
2. · If the ACE membership code expires, you can’t use it. You can only get a refund if you cancel it directly on MY PAGE.
3. · For changing to ACE membership, you have to register issued ACE membership code at Lysn.
4. · Before the completion of registration and certification procedure of ‘ACE membership code’ for conversion to ‘ACE membership’ in ‘Lysn’,
  Cancellation of purchase of ‘ACE membership code’ is possible according to the reimbursement policy of YES24, without any separate cancellation fee.
5. · After registration and certification process is completed in ‘Lysn’ (completion of conversion to ‘ACE member’), certain amount of penalty will be incurred,
  and the remaining amount will be calculated and refunded in proportion to the remaining 'ACE membership’ validity period.
6. · When the cancellation fee (refund fee) has been occurred, only in the case that you pay the refund fee first you can cancel the purchase of
  ACE membership code.
7. · If you receive the ‘Membership card and Welcome kit', the shipping fee won't be refunded.
8. · To proceed on reimbursement process, the buyer of the‘ACE membership code’ must also maintain his/her YES24’s membership during the period of
  ‘ACE member’ status from time of purchasing ‘ACE membership code’.
9. · Full reimbursement will be unavailable from time when any of the benefits for “ACE members’ such as preemption for the artist’s concert, paid fan meeting, etc. is already provided or the Welcome Kit and membership card production is already started.
Refund Policy
> Credit Card
1. · After 4~5 days(business days) of purchase, credit card approval will be cancelled.
2. · If your order is unpaid, approval details and purchase cancellation are available. If you cancel orders after payment with card charge,
  it will be deducted next month
3. · If you cancel orders after payment, it takes three to seven(3~7) days
4. · Refund date is depend on credit card company's policy. please call credit card company for more details.