YES24 TICKET

WATERBOMB Gwangju 2023

subtitle: :
Genre: : [Festival]
Date: : Jul 8, 2023
Venue: : KWANGJU WOMEN'S UNIVERSITY
Age Limit: : 19 years and over
Show inquiry: : global_yesticket@yes24.com
Time: : 540 minutes

Ticket Price

※ Please make sure you are signed up and logged in prior to the purchase.
※ Credit card(Except for American Express cards issued outside of Republic of Korea and China Union Pay cards) and PayPal is available for payment.
※ Please note that some of payment methods may not be able to use when you place your order.

Hello, greetings to all Waterbomb Gwangju fans.

The Gwangju area has been experiencing a severe drought, and the citizens have been actively conserving water. Despite the expected arrival of the monsoon season, it has been determined that the drought is unlikely to be alleviated, making it difficult to proceed with the Waterbomb concert. All parties involved in Waterbomb, including the organizers and artists, hope for the drought to be resolved in Gwangju and participate in water conservation efforts.

Firstly, we would like to express our regret to all the fans who have shown interest in 'Waterbomb Gwangju 2023,' as it has been canceled. The previously purchased tickets for the concert will be automatically canceled, and a full refund will be issued through the original payment method. You don't need to cancel them manually; please wait for the automatic cancellation process. However, please note that if you choose to cancel manually, cancellation fees may apply. We promise to do our best to address any inconvenience caused by the cancellation of this concert.

We apologize once again to everyone who has been waiting and kindly ask for your unwavering anticipation and continued interest in future Waterbomb events in different locations. We deeply appreciate your understanding and cooperation.

[Guidelines for Mass Cancellation]

The reservations for 'Waterbomb Gwangju 2023' on July 8th will be canceled and refunded sequentially without any fees. We will make every effort to ensure a smooth refund process.

[Credit Card Payment]: Card payment authorizations will be canceled collectively. The cancellation approval process takes approximately 5 to 7 business days, depending on the card issuer.

[Bank Transfer]: Once the refund account information is entered in 'My Page' under [Reservation History Check/Cancel], the refund request will be completed. It takes approximately 7 business days until the refund is deposited.

※ Only bank accounts under the account holder's name can be registered or changed for bank transfers.

※ Please enter the refund account information after receiving the cancellation completion SMS. If entered before receiving the cancellation completion SMS, cancellation fees will be charged. If you don't have a bank account under your name, refund processing is not possible. In the case of using an account under a different name, please contact the customer center of the ticketing agency.

※ If you haven't received any notification due to changes in contact information, please contact the ticketing agency.

※ We ask for your understanding that the sudden cancellation situation may cause some delays in contacting the customer centers and refund processing.

How to cancel my ticket

- Please confirm 'My Ticket→Click →Purchase/Refund. And click "Cancellation" button
Cancellation Policy
- > Cancellation Deadline
  1. (Show on Tue~Sat) available till 5 pm prior to show day to cancel
  2. (Show on Sun/Mon) available till 11am on Sat. to cancel
  3. (Show on hollidays/the day after hollidays)
     - (Show on the day after hollidays) same as above #1,#2
     - Not availble to cancel on hollidays
     * After the due has passed, no cancellation/change/refund
  
  > Cancellation Fee
  1. No Cancellation Fee is available in 7 days from purchase date.
  2. 8 days from purchase date
     - ~ until 10 days before showday : Musical, Concert, Classic, Ballet 4,000won per 1 ticket / others 2,000 won per 1 ticket (But, 10% of paid amount)
     - 9 days before showday ~ 7 days before showday : 10% of paid amount
     - 6 days before showday ~ 3 days before showday : 20% of paid amount
     - 2 days before showday ~ 1 day before showday : 30% of paid amount
  
  * No.2 policy will first be applied.
  * If your cancellation is in within ten days from event day even if it is in within 7 days after booking, cancellation fee will be charged.
  1. · Booking fee can be refund until 23:59 on the day of the purchasing, Otherwise impossible.
  2. · Delivery charge won't be refund for ticket that delivered or returned.
  3. · Each different show has different cancellation policy. Please check the policy for relevant show.
Refund Policy
- 1. Credit Card
  - After 4~5 days(businees days) of purchase, credit card approval will be cancelled.
  - Cancellation fees and booking fees can be charged depending on the time of cancellation, and refunds will be made except for the fees.
  - If you have already received the ticket, the delivery fee is non-refundable.
  - If your order is unpaid, approval details and purchase cancellation are available
  If you cancel orders after payment with card charge, it will be deducted next month
  - If you cancel orders after payment, it takes three to seven(3~7) days
  - Refund date is depend on credit card company's policy. please call credit card company for more details.
- 2. PayPal
  - All refunds will be sent back to the payment method of your original payment.
  - If you paid by Credit of Debit card, your refund will go to your card within 30 days.
  - If you paid by PayPal Cash or Bank transfer, your refund will go back to the PayPal balance within 5 business days.
  - Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate ( including a currency conversion spread ) on the date of the refund will apply.
  Therefore, due to changes in fees and exchange rates, you may not be able to receive the full amount of the original payment.(10 cents for PayPal payment fee is not refundable even if the reservation is canceled.)
  - If you need further information, please contact PayPal.

Cancellation Policy
> Cancellation Policy
1. · The validity period of the ACE membership code is 30 days from the date of issue.(ex. When you issued ACE membership code on 12/1,
  the validity period is until 12/31)
2. · If the ACE membership code expires, you can’t use it. You can only get a refund if you cancel it directly on MY PAGE.
3. · For changing to ACE membership, you have to register issued ACE membership code at Lysn.
4. · Before the completion of registration and certification procedure of ‘ACE membership code’ for conversion to ‘ACE membership’ in ‘Lysn’,
  Cancellation of purchase of ‘ACE membership code’ is possible according to the reimbursement policy of YES24, without any separate cancellation fee.
5. · After registration and certification process is completed in ‘Lysn’ (completion of conversion to ‘ACE member’), certain amount of penalty will be incurred,
  and the remaining amount will be calculated and refunded in proportion to the remaining 'ACE membership’ validity period.
6. · When the cancellation fee (refund fee) has been occurred, only in the case that you pay the refund fee first you can cancel the purchase of
  ACE membership code.
7. · If you receive the ‘Membership card and Welcome kit', the shipping fee won't be refunded.
8. · To proceed on reimbursement process, the buyer of the‘ACE membership code’ must also maintain his/her YES24’s membership during the period of
  ‘ACE member’ status from time of purchasing ‘ACE membership code’.
9. · Full reimbursement will be unavailable from time when any of the benefits for “ACE members’ such as preemption for the artist’s concert, paid fan meeting, etc. is already provided or the Welcome Kit and membership card production is already started.
Refund Policy
> Credit Card
1. · After 4~5 days(business days) of purchase, credit card approval will be cancelled.
2. · If your order is unpaid, approval details and purchase cancellation are available. If you cancel orders after payment with card charge,
  it will be deducted next month
3. · If you cancel orders after payment, it takes three to seven(3~7) days
4. · Refund date is depend on credit card company's policy. please call credit card company for more details.