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[Ticket & Wristband Pick-up Information]
- All attendees must wear an entry wristband to enter the venue, even if they received tickets by delivery. Please visit the ticket box on the day of the performance to receive your wristband.
- If the person attending is not the booker, ticket or wristband issuance is strictly prohibited. (Third-party pickup is strictly prohibited)
- When visiting the ticket box, please make sure to bring both a physical ID (for identity verification) and booking confirmation.
* For on-site ticket pickup : Wristband will be provided after verifying original ID and reservation details
[Ticket Reissuance and Refund Policy]
- Please note that delivered tickets can't be reissued under any circumstances, including loss. Please ensure to keep your tickets in a safe place.
- Per ticketing policy, no refunds or exchanges are allowed on the performance day.
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- How to cancel my ticket
- - Please confirm 'My Ticket→Click →Purchase/Refund. And click "Cancellation" button
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- Cancellation Policy
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> Cancellation Deadline
1. (Show on Tue~Sat) available till 5 pm prior to show day to cancel
2. (Show on Sun/Mon) available till 11am on Sat. to cancel
3. (Show on hollidays/the day after hollidays)
- (Show on the day after hollidays) same as above #1,#2
- Not availble to cancel on hollidays
* After the due has passed, no cancellation/change/refund
> Cancellation Fee
1. No Cancellation Fee is available in 7 days from purchase date.
2. 8 days from purchase date
- ~ until 10 days before showday : Musical, Concert, Classic, Ballet 4,000won per 1 ticket / others 2,000 won per 1 ticket (But, 10% of paid amount)
- 9 days before showday ~ 7 days before showday : 10% of paid amount
- 6 days before showday ~ 3 days before showday : 20% of paid amount
- 2 days before showday ~ 1 day before showday : 30% of paid amount
* No.2 policy will first be applied.
* If your cancellation is in within ten days from event day even if it is in within 7 days after booking, cancellation fee will be charged.
- · Booking fee can be refund until 23:59 on the day of the purchasing, Otherwise impossible.
- · Delivery charge won't be refund for ticket that delivered or returned.
- · Each different show has different cancellation policy. Please check the policy for relevant show.
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- Refund Policy
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- 1. Credit Card
- After 4~5 days(businees days) of purchase, credit card approval will be cancelled.
- Cancellation fees and booking fees can be charged depending on the time of cancellation, and refunds will be made except for the fees.
- If you have already received the ticket, the delivery fee is non-refundable.
- If your order is unpaid, approval details and purchase cancellation are available
If you cancel orders after payment with card charge, it will be deducted next month
- If you cancel orders after payment, it takes three to seven(3~7) days
- Refund date is depend on credit card company's policy. please call credit card company for more details.
- 2. PayPal
- All refunds will be sent back to the payment method of your original payment.
- If you paid by Credit of Debit card, your refund will go to your card within 30 days.
- If you paid by PayPal Cash or Bank transfer, your refund will go back to the PayPal balance within 5 business days.
- Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate ( including a currency conversion spread ) on the date of the refund will apply.
Therefore, due to changes in fees and exchange rates, you may not be able to receive the full amount of the original payment.(10 cents for PayPal payment fee is not refundable even if the reservation is canceled.)
- If you need further information, please contact PayPal.
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- Cancellation Policy
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> Cancellation Policy
- · The validity period of the ACE membership code is 30 days from the date of issue. (ex. When you issued ACE membership code on 12/1,
the validity period is until 12/31)
- · If the ACE membership code expires, you can’t use it. You can only get a refund if you cancel it directly on MY PAGE.
- · For changing to ACE membership, you have to register issued ACE membership code at Lysn.
- · Before the completion of registration and certification procedure of ‘ACE membership code’ for conversion to ‘ACE membership’ in ‘Lysn’,
Cancellation of purchase of ‘ACE membership code’ is possible according to the reimbursement policy of YES24, without any separate cancellation fee.
- · After registration and certification process is completed in ‘Lysn’ (completion of conversion to ‘ACE member’), certain amount of penalty will be incurred,
and the remaining amount will be calculated and refunded in proportion to the remaining 'ACE membership’ validity period.
- · When the cancellation fee (refund fee) has been occurred, only in the case that you pay the refund fee first you can cancel the purchase of
ACE membership code.
- · If you receive the ‘Membership card and Welcome kit', the shipping fee won't be refunded.
- · To proceed on reimbursement process, the buyer of the‘ACE membership code’ must also maintain his/her YES24’s membership during the period of
‘ACE member’ status from time of purchasing ‘ACE membership code’.
- · Full reimbursement will be unavailable from time when any of the benefits for “ACE members’ such as preemption for the artist’s concert, paid fan meeting, etc. is already provided or the Welcome Kit and membership card production is already started.
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- Refund Policy
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> Credit Card
- · After 4~5 days(business days) of purchase, credit card approval will be cancelled.
- · If your order is unpaid, approval details and purchase cancellation are available. If you cancel orders after payment with card charge,
it will be deducted next month
- · If you cancel orders after payment, it takes three to seven(3~7) days
- · Refund date is depend on credit card company's policy. please call credit card company for more details.